Policies

1. Introduction
Welcome to Modern Crafted.
Please read carefully the Terms & Conditions on which you may use our Website http://www.moderncrafted.com. By using the Website, you accept the terms and agree to obey them. If you don't accept them, please don't use the site.
 
2. Who We Are
Modern Crafted is the registered trademark of Modern Crafted LLC. The Website http://www.moderncrafted.com hereafter referred to as “Website” is operated by Modern Crafted LLC a Minnesota Limited Liability Company registered in Minnesota. 
When we refer to "we", "us" or "our", we mean Modern Crafted LLC. Where we refer to "you" or "your" we mean you, the person using the Services.
When you purchase items using the Website, you are purchasing them from Modern Crafted LLC, unless otherwise stated. It is important that you understand that the contract for the purchase of the items is between you and Modern Crafted LLC.
 
3. Our services
The Services we offer allow you to search through the Website and purchase items. 
 
4. Use of the Site
You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.
If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.
Only use the site as allowed by law and these terms. If you don't, we may suspend your usage or stop it completely.
We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.
 
5. Our liability to you in relation to the Services
Modern Crafted LLC cannot take responsibility for customs clearances on international shipments. Please also note that custom fees and taxes are not included in the total price and dispatch times may vary depending on the destination.
 
6. The items
We attempt to be as accurate as possible in the description of the items. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the items on the Website are for illustrative purposes only. Although we attempt to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the items.
 
8. Orders
To order items you must be over 18 years of age and possess a valid credit or debit card (please see section (c) below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

While we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
We reserve the right not to fulfill your order if the item ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).
 
Returns
We craft all pieces to order and at this time the ability to take back returns will be evaluated on a case by case bases. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
To complete your return, we require a proof of purchase, so please print and include your order confirmation with your package.
 
The costs associated with returning an item to us will be born solely by the User and will not be refunded paid for by Modern Crafted LLC
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Modern Crafted LLC is not required to offer you a refund and may instead elect to offer you a store credit or refuse the return if the item is not in new and unused condition as specified above.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@moderncrafted.com.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@moderncrafted.com and send your item to: confirm address with us.
Shipping of returns
To return your product, you should mail your product to: confirm address with us.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Payments
 
 
9. Delivery & Lead Times
Lead Times
In general, Modern Crafted works to fulfill orders placed on the site as soon as possible. Your goods will ship according to the delivery lead times as outlined on the product detail page. Many of our products are made-to-order and as a result, it is vital that you read the delivery details and timelines associated with the goods purchased on the site.
By purchasing the goods on the site, you acknowledge and agree to these shipping timelines as outlined at time of purchase. All production lead times or shipping lead times are estimates and Modern Crafted in no way guarantees these timelines are accurate, and will not be liable in any cases or under any circumstances, for shipping or production delays to your order.
If you need a product in a certain period time we will strive our best to make it happen if negotiated. It is possible for us to get lead times down to as little as 5 business days if it is of value to the buyer.  
 
Receipt of Goods
Modern Crafted LLC is not responsible for damages that occur during shipping. We make every effort to ensure our goods are packaged carefully to minimize risk of damage during shipping. If the goods received are damaged, please refuse delivery (if possible) or message us at info@moderncrafted.com within 36 hours of receipt in order to initiate the return or replacement of damaged goods.
 
Domestic & International Deliveries
After placing your order you will receive a confirmation email and then an additional email when your item ships. Small goods will have tracking information included in the shipment confirmation email, and are usually kept in inventory and will ship within 48 hours of ordering.
Larger items will ship by freight, and will have appointment delivery included in shipping rate. Some larger items are made to order and may require several weeks for production before shipping.
Production time estimate will be indicated in the item description.
Shipping transit times are variable and dependent upon destination. Order cancelation is not possible once package has shipped.
For International Deliveries: Shipping insurance fees are included in shipping charge. All customs fees, duties and taxes are the responsibility of the purchaser and will not be paid by Modern Crafted.
 
Curbside Delivery
Curbside delivery means that your item will be delivered to the curb of the shipping address you have provided. The item will be packaged and the delivery person(s) will not assist you with unpackaging or disposal of packaging materials.
 
White Glove Delivery
White Glove means your goods are delivered to your address, unpackaged, and then taken to the place you designate inside or outside the address. If assembly is required for the item you ordered, the delivery persons will do that assembly onsite. Packaging debris will be removed and disposed of by the delivery team.
 
10. Privacy Policy
You do not have to give us any personal data in order to use most of our Website. However, if you wish to send us a message, receive our newsletter via email or order items, you will need to provide certain information to us. This may include your name, address or location, phone number and email address. Please note that in order to order items, you can either check out as guest or register an account with us. Please note we do not keep your payment card details on file. We use Stripe as payment system to process payments and only these entities see your payment card details. We will keep a record of the purchases you make from us. This means that we can help more quickly with any queries or problems you may have and also to ensure that any information that we send you is relevant. When you visit our Website, we also automatically collect certain information from you by using "Cookies”.
 
11. Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in the Website and in any of the material posted on it. They are protected by copyright.
You are not allowed to print or extract any page on the site for commercial use without a license from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.
 
12. Our Legal Responsibility to You
We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:
Any loss to you arising from use of our site.
Loss of income, profit, business, data, contracts, goodwill or savings. We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.
 
Warranty
The short version:
We stand behind what we make. If you notice a defect in piece of furniture or bag purchased from us, just send us a message and we will get started on sorting it out. We want you to love what you get for many years to come.  At this time we offer a standard warranty unless specifically stated for a product.  We can negotiate warranties as needed for specific buyers.
 
Modern Crafted LLC does not warrant:
• natural variations in metal or the presence of character marks
• changes in surface finishes due to aging or exposure to light
• marks, scars, or wrinkles occurring naturally in leather
• failure resulting from normal wear and tear
• the matching of colors, grains, or textures of natural materials
• the colorfastness or the matching of colors of textiles, including an exact match to cuttings or samples.
• damage from prolonged exposure to direct sunlight
 
14. Links From Our Site
Links from our site to other sites are only for information. We don't accept responsibility for other sites or any loss you suffer from using them.
 
15. Variation
We change these terms from time to time and you must check them for changes because they are binding on you.
We also may withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.
 
16. Applicable Law
All disputes are governed by the laws of the United States of America and the laws of the State of Minnesota.
 
17. Contact Us
Please email us at info@moderncrafted.com to contact us about any issues.